Privacy Policy

NOTICE OF PRIVACY

This Privacy Notice describes how TSAEN GROUP and its affiliated companies, including but not limited to TSAEN Masters Feng Shui (collectively referred to as “the Company,” “us,” or “we”) collect, store, and handle personal information (as defined below) about individuals in accordance with Malaysian laws on personal data protection and the European Union’s General Data Protection Regulation (GDPR).

We value the confidence you have placed in us and are committed to protecting your privacy. Please read this Privacy Notice carefully to learn how we utilize any personal information we may obtain from you, why we gather it, and how we use it. By providing us with your Personal Information, you consent to the terms of this Privacy Notice, including the collection, use, access, transfer, storage, and processing of your personal information as defined in this Privacy Notice.

What does consent entail for you?
By providing us with your Personal Information and/or continuing to use our website, software, apps, and/or other products and services (collectively referred to as “Services”) offered by the Company, you consent to this Privacy Notice and the collection, use, access, transfer, storage, and processing of your personal information in the manner described in this Privacy Notice. If you do not agree to this Notice or any subsequent revisions, please discontinue using or accessing any of our Services and discontinue using or visiting our website.

What Personally Identifiable Information do we gather?

Personal Information Definition
Personal Information is defined in this Privacy Notice as any data, whether true or false, about an individual who can be identified: (a) from that data alone; or (b) from that data and other information to which we have or are likely to have access, including data in our records as they may be updated from time to time.
Among the types of Personal Information that you may disclose to us are the following (depending on the nature of your relationship with us):-

  • Name
  • NRIC
  • Date of Birth
  • Telephone number(s)
  • Mailing address
  • Email address
  • Payment information (credit card, Paypal, Stripe cost centre/code, bank account details, billing address)
  • Network data

Under the General Data Protection Regulation, the legal basis for processing Personal Data is (GDPR)
If you are a resident of the European Union (“EU”), the United Kingdom, Lichtenstein, Norway, Iceland, or Switzerland, you may have extra rights regarding your Personal Data, which are detailed below. If you are a resident of the European Union, the United Kingdom, Lichtenstein, Norway, or Iceland, you may also have rights under the EU’s General Data Protection Regulation (“GDPR”).

When and how do we collect Personal Information about you?
We may obtain personally identifiable information directly from you if you:-

  • Complete application or registration forms, as well as other similar documents.
  • Interact and communicate with the Company at any events or activities
  • Communicate with us (for example, when you contact us with any inquiries, including by calling our customer service)
  • Register interest in and/or request information about our products and/or services (via our online portals or other available channels) or subscribe to our products and/or services
  • visit or browse our websites
  • register for or subscribe to our publications (for example, newsletters)
  •  contacted by and reply to our customer care representative, for example, by telephone calls, letters, and online accounts
  • subscribe to any of our Subscription Services, which require us to collect and process payment information from you, such as credit card numbers and billing information, through the use of third-party PCI DSS-compliant service providers.

We acquire information from third parties.
We may receive Personal Information about you from third-party sources such as partners with whom we offer co-branded services or engage in joint marketing efforts, as well as publicly available sources such as social media websites.

The Purposes for which your Personal Information is Collected
The Company will use your Personal Information to:-

  • Confirm your identity.
  • notify you of new promotions, etc.
  • send you automated email messages or marketing materials about our products and services
  • administer or otherwise carry out the terms of any agreement you or your business has with us;
  • respond to your inquiries about our programmes of study, services, membership issues, and business associations such as the instructors programme, representative programme, and so on;
  • communicate with you, such as keeping you informed of current developments, technical updates, news, articles, or any other matter that may be of interest to you;
  • develop a knowledge of your information and communication needs in order to improve our services to you
  • maintain and develop our business systems and infrastructures, including testing and upgrading these systems;
  • respond to recruitment inquiries;
  • personalise marketing communications and website content based on your preferences, such as in response to your request for specific information about products or services that may be of interest; and
  • contact individuals you refer to us and identify you as the source of the referral, in accordance with the.
  • Additionally, we may use the information in ways not disclosed at the time of collection.

What if you do not wish to share your personal information with us?
Without your personal information, we may be unable to:

• supply you with the product or service you request;

• manage or administer your product or service;

• personalize your experience with us;

• validate your identification or protect you from fraud; or

• inform you of other products or services that may be a better fit for your needs.

Referrals
If you choose to utilize our referral service to inform a friend about our products, you represent that you have your friend’s consent to give us with their name and email address. We will automatically send an email to your friend inviting them to see the website.

Rights of Data Subjects
You have specific rights regarding your Personal Data, which are detailed below. Please be aware that in some cases, we may be unable to completely comply with your requests or we may require you to supply extra information in connection with your request, which may include Personal Data, such as to verify your identity or the purpose of your request. In such instances, we will still respond to inform you of our decision.

To make any of the following requests, please contact us using the contact information listed in this notice’s “Contact” section.

You have the following data protection rights in certain circumstances:

• The right to access, amend, or delete the personal information we hold about you. You can access, update, or request deletion of your Personal Data directly inside your account settings area whenever possible. If you are unable to carry out these tasks yourself, please contact us for assistance.
• The right to be corrected. You have the right to have erroneous or incomplete information about you corrected.
• The right to raise objections. You have the right to object to the way your Personal Data is processed by us. The right to impose restrictions. You have the right to request a restriction on how your personal information is processed.
• The right to the mobility of one’s data; You have the right to request a copy of the data we maintain about you in a structured, machine-readable, and frequently used format.
• Consent may be withdrawn at any time. Additionally, you have the right to withdraw your consent at any time when we processed your personal information with your consent.
• The right to be forgotten.

At any time, you may request that we erase your information from our systems by contacting us at privacy@tsaen.com. Please keep in mind, however, that without your permission to save your information, we will be unable to provide you with our services.

Please be aware that we may require verification of your identity prior to responding to such inquiries.
You have the right to lodge a complaint with a supervisory authority over our collection and use of your Personal Data. For additional information, please contact your country’s or EU Member State’s data protection authority.

Safeguarding your Personal Data
The Company takes steps to safeguard and protect your personal information. Your personal information is stored in a database that is password-protected and available only to you and Company employees who require access to fulfil essential functions connected to account maintenance. You may access your Company-registered information via our Secure Web Server, which encrypts data as it is transmitted over the Internet.

Our internal servers are likewise safeguarded by constantly maintained firewalls. Employees of the Company are informed and reminded on a regular basis about the significance the Company placed on security and privacy, as well as what they may do to help protect your information. The Company will take all reasonable means to safeguard your data and to guarantee that it is treated securely and in compliance with this privacy statement.

Personal Data Storage
The Company shall safeguard the Personal Information it collects in the following methods, in accordance with the PDPA, its regulations, and standards:

  • register all individuals granted access;
  • control and limit access based on necessity;
  • maintain proper records of access and transfer of Personal Information;
  • ensure that all Company employees maintain confidentiality;
  • conduct awareness programmes for all employees (as needed) on the importance of protecting Personal Data;
  • establish physical security procedures; and
  • bind third parties involved in the processing of Personal Information.

We store Personal Information for as long as is reasonably necessary to accomplish the purposes for which it was obtained, to satisfy our contractual and legal responsibilities, and for the duration of any relevant statute of limitations periods for the purpose of initiating and defending claims.

Consent to the Transfer of Personal Information Internationally
You acknowledge that in order to provide you with services, we may need to transfer your Personal Information to receivers located outside the country in which the information was acquired. Whenever we move your Personal Information internationally, we take adequate measures to ensure its security and confidentiality in compliance with applicable data protection laws.

Cookies
Cookies are small pieces of data that a web server transfers to the hard disc of your computer for record-keeping purposes. Cookies can enhance the functionality of a web server by storing information about your preferences on a particular website. The Company’s website makes use of cookies to offer users with beneficial services. Cookies do not identify individuals personally, but they do identify a user’s machine. The majority of browsers are initially configured to accept cookies. If you prefer, you can configure your browser to reject cookies. However, you may not be able to utilise all of our site’s services if you do so.

Third-Party Disclosure
Your personal data may be transmitted, analysed, or given to third parties for the above-mentioned reasons and others. Additionally, the Company may employ other businesses, service providers, or individuals to execute functions on its behalf, and as a result, may grant access to or disclose your Personal Data to the following service providers or third parties (without limitation): –

  • Event management businesses and sponsors
  • Market research firms
  • IT service providers
  • Data analytics and/or marketing firms
  • The Company’s partners and advertisers include individuals and organisations with which the Company collaborates on specific events, programmes, and activities.
  • Other affiliated companies of the Company
  • Governmental authorities in order to comply with statutory, regulatory, and governmental requirements
  • Other third parties in order to process your commercial transactions;
  • Legal entities as permitted or required by law, such as in response to a warrant or subpoena issued by a court of competent jurisdiction

Content and Material Ownership
All information and materials are protected by copyright laws and treaty clauses across the world. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way without the copyright owner’s and/or the Company’s prior written permission.

Sites With Links
A link from our site to another does not constitute an endorsement of that site. The Company has no control over connected sites and will not be held liable for their content or privacy practices, or for links to other linked sites. If you choose to access any of the third party websites linked to the Company, you do so solely at your own risk.

If you use the links provided to access third-party websites, the operators of those websites may collect your personal information. Please review the privacy policies of these third-party websites before submitting any personal information. The Company is not legally or otherwise liable for the actions, privacy policies, or level of compliance with privacy laws of these third-party websites.

Personal Information That Is Sensitive
We will never request sensitive Personal Information about you, such as medical or health records, political, religious, or philosophical beliefs, criminal offences (alleged or committed), criminal conviction history, racial or ethnic origin, trade union membership, sexual orientation, sexual history, or behaviour, or genetic data. Kindly avoid giving us with such highly sensitive Personal Information.

Confidentiality of Children
Without parental consent, we do not knowingly collect Personal Information from children under the age of sixteen (16), or the equivalent minimum age in the applicable jurisdiction. If you are a minor, you must obtain parental approval prior to using our products and services. You may send your Personal Information to us only with your parent’s (or guardian’s) approval. Your parents (or guardian) may contact us via email at privacy@tsaen.com to revoke or withdraw previously granted consent, request access, correction, download, block, or deletion of your Personal Information, object to us using some or all of your Personal Information (for example, your parents (or guardian) may contact us if they believe we are collecting and using your Personal Information in an unauthorised manner), and restrict us from using your Personal Information in certain limited circumstances.

How to Unsubscribe and Opt-Out
You may unsubscribe from such marketing email messages at any time by sending an email to unsubscribe@tsaen.com with the subject line “unsubscribe” or by following the unsubscribe instructions included in any marketing communication.

The Privacy Notice has been updated.
The Company reserves the right to amend, update, or modify its Privacy Notice as and when it deems necessary. It is recommended that you visit the Website frequently to monitor changes to the notice, as the notice will be binding on you.

How to communicate with us
If you have any questions or issues concerning this site’s Privacy Notice or its execution, please contact us by clicking here.